Farmer services & equipment Clear rates KYC-verified partners +91 9133471515|kisansahakar@gmail.com

Desk guidance · Kisan Sahakar

Help Center

Practical workflows for machinery hires, graded produce listings, cooperative carts, logistics, resale, and onboarding—built the way facilitation desks explain them during roll-outs.

Desk hours

+91 91334 71515

Mon–Sat · 09:00–18:00 IST · Hyderabad programme hub

Topic guides

Each card mirrors how coordinators brief members—short steps plus where to tap next on the portal.

Hire machinery

Compare indicative rates before you lock a slot:

  1. Open Equipment booking or skim Machine catalog.
  2. Set filters for crop window, horsepower, attachments, district.
  3. Note published ₹/hour, day, or acre cues—these orient members; confirmations follow provider SLA.
  4. Sign in → Book or Raise request → attach plot / contact details → track status on your dashboard.

Need a facilitator raise? Booking request →

Produce & mandi corridors

Keep listings audit-friendly for buyers:

  • Browse graded lots inside Produce marketplace.
  • Publish via List harvest—include grade cues, ₹/kg, packaging, readiness date.
  • Prefer adding logistics intent so coordinators plan cold-chain legs early.
  • Review cooperative cart summaries in Cart.aspx before payment gateways.

Open cart ledger →

Movement & logistics

  1. Navigate to Logistics booking.
  2. Capture origin PIN, mandi/hub destination, tonne band, axle constraints.
  3. Compare indicative per-km or load slabs; attach harvest codes if syncing with produce lines.
  4. Coordinate handovers with whoever owns programme SLAs—the portal stamps enquiry time for tracing.

Fleet visibility depends on partner onboarding in your corridor.

Resale implements

  • Resale pairs machines with dossier snippets (meter hours, tyre %, gearbox notes).
  • Shortlists behave like escrow-minded carts—verification still occurs physically.
  • For buyers: insist on stamped inspection artefacts before wiring advances.
  • For sellers: attach RC/loan clearance PDFs admins expect during audits.

Payments & cart hygiene

  • Use Cart.aspx as the single indicative ledger merging hires, logistics, resale, and kg lines.
  • Payout readiness still follows gateway rules—there is no “instant escrow” toggle unless admins enable integrations.
  • Export or screenshot cart IDs before escalating finance tickets.
  • Coordinate FPO treasurer approvals offline when programme norms require signatures.

Payment readiness reference →

Accounts & roles

  1. Start registration from Register; pick farmer, FPO desk, logistics, or service-provider tracks.
  2. OTP-assisted login reduces friction in the field—never share OTPs over chat apps.
  3. Admins elevate village or programme roles separately; ask your facilitator if menus look limited.
  4. Password resets follow email/SMS policy issued during district pilots.

Go to Login →

For FPO coordinators

  • Coach members using the same choreography: Discover → Raise interest → Validate → Ledger.
  • Use programme codes (if rolled out) in booking notes—speeds escalation queues.
  • Keep district SLA documents beside the OTP modal so kiosk staff cite consistent hours.
  • Share About briefings with auditors who need transparency context.

Service providers

  • Digitise onboarding packs: PAN, GST/PAN combos, RC, permits, insurer PDFs.
  • Set availability arcs per cropping season rather than vague “always on” flags.
  • Refresh rates after diesel revisions so desk counters stay aligned with reality.
  • Respond to reschedule pings within SLA or risk temporary ranking downgrade.

Provider registration →

If something breaks

Desk triage order—share all items to avoid round trips:

Capture identifiers
  • Booking / cart / enquiry ID
  • Account mobile & FPO roll number
  • Browser + approximate timestamp
Channels
  • Secure message form
  • Dedicated phone queue (desk hours)
  • Include screenshots only when UI glitched—blur Aadhaar digits

Desk flow (six beats)

Same language coordinators use across equipment, produce, logistics, resale, and payouts—only the payload changes.

  1. Discover: open the correct lane with filters anchored to cropping windows or SKU grades.
  2. Express interest: shortlist carts, lodge booking requests, or queue logistics—all timestamped.
  3. Validate: KYC artefacts and programme codes attach for approvers/accountants.
  4. Coordinate handover: align operator arrival slots, QC photos, weighing bridge tokens.
  5. Ledger review: reconcile cart totals before gateway initiation.
  6. Escalate with evidence: export references when disputes cross district desks.

Before you ping support

  • Have you refreshed after OTP login timeouts?
  • Did clearing browser cache unblock dropdown filters?
  • Are mandates (harvest-ready date, tonne band, mobilisation KM) spelled out?
  • Attach booking ID—not only tractor nicknames—for faster lookup.
  • Scan FAQs for glossary nuances (OTP, cart vs checkout, indicative rates).

Prefer self-serve?

Jump between the 22-scenario FAQ set or send a routed desk message—both include SLA expectations for written replies.

Documentation reflects cooperative desk pilots — always confirm subsidy or insurance clauses against your sanctioned programme circular.